Event Date: April 1, 2015
As Executive VP of the New Jersey Private Investigator’s Association, I was tasked with coordinating an annual training conference that would draw attendees from the Tri-State area. I initially identified the National Conference Center due to its location. My first meeting was with the Catering Director, Tara DiBianca, who took little time to convince me that all of our needs would be best attended to by selecting the National Conference Center. Throughout nearly 3 months prior to the event, my experience in dealing with Tara and her staff in the preparation of the conference was exceptional. My requests were answered promptly, and I was quickly convinced that any energy traditionally expended on the venue preparation could instead be focused on other conference details. As the conference attendance grew, we had to make several adjustments to the original contract, including the addition of an additional day, catering, and room block adjustments. Each request was handled with a simple email that was confirmed as quickly as it was sent. While the pre-conference support we received was wonderful, it paled in comparison to the service we received during the conference. As with any large event, there are always last minute adjustments and needs. It didn’t take long to realize that no matter what the issue was, we could address it with any of the staff, regardless of their role, and it was promptly handled in a very courteous manner. Conference critiques and comments by NJLPIA members, some of our out of state colleagues, and vendors alike rated the facility, staff, food and hotel consistently as excellent. One specific vendor commented that the event was by far one of the best he has participated in comparison to the over 40 national conference venues he attends annually. I would be remiss not to specifically mention the presentation and quality of the food as well as the outstanding service provided by the Wait Staff and Bartender. My compliments to the Chef. Rarely do I feel comfortable providing a consistent 5-star rating on evaluations because I feel there is always room for improvement. However, in support of our conference, I have to say that I would be hard pressed to identify what that could be. Once again, thank you to the Staff of the National Conference Center for helping make our conference a success and we look forward to making this an annual event.
Date: May 24, 2013
To Whom It May Concern:
I am writing on behalf of Christie Knef and Samantha Serenkin. We held our third annual seminar at your hotel (we have been there three years in a row) on Friday, April 12, 2013. There were approximately 200 people in attendance for an all day event.
We started this process last January to be sure to cover all details of the event and ensure the space. From the very beginning, Christie and Samantha were completely on top of all aspects for our event. It was such a pleasure to work with them, knowing everything would be taken care of in the manner we wished.
As we grew closer to the event, firming up all the details went very smoothly because of the organization of Christie and Samantha. We added a few items, which did not present any problems. No detail was too big or small for them to do to accommodate our needs.
The day of the event, all was set up exactly as we had planned. Our event ran very smoothly; like clock work! Christie and Samantha were always available to help with any questions or unforeseen needs. They even made sure that we, the ‘workers” of the event, were well fed and did not miss anything! They were very professional in their presentation and work skills.
We keep coming back to your facility because of the high quality of service! We look forward to the spring of 2014 for our next seminar with you!
Joeen C., Senior Executive Assistant
Date: March 5, 2013
To the Staff at the Holiday Inn National Conference Center:
It is with great pleasure that I write to express our gratitude and satisfaction with your facility. Our
network marketing organization has been utilizing the National Conference Center one night per month since January and have had such an enjoyable experience thus far!
Not only does the facility have that “wow factor” and professional appeal we have been searching for, it also more than accommodates our business needs at the present time and will do so in the future once we begin to grow. The Conference Center is always presentable and clean, well lit, restroom facilities only a short distance from our meeting space and with more than ample parking for guests. This is certainly a place we are thrilled to host our monthly meetings at and members of the organization has shared the same sentiments.
The ease and simplicity of conducting our meetings here would not be possible without the orchestration of the incredible staff. Christie and her assistant Samantha have been outstanding from day one. They really listen to and understand the needs of our group and continuously work hard to ensure they are always met. From the initial booking of the facility, they both have been such a pleasure to work with and always with a smile. Our meeting room is always set according to plan and anything that arises at the last minute is quickly responded to. Our organization name is impressively displayed on hotel marquees for guests to see, which adds that extra special touch we love.
It is rare to receive the kind of service we have thus far and cannot thank you all enough for working hard to ensure success for our team. We look forward to a wonderful first year partnering together and for years to come.
All the best,
Lauren S., Marketing Organization
Date: February 13, 2013
I can’t thank you enough for all your help the past few weeks. No request was too great and you were a true pleasure to work with. This event is something the women look forward to all year and you can be proud knowing its success is greatly due to your attention to detail and concern into making everything just right. Thank you, thank you, thank you!
-Cheryl, Non-Profit Organization
Date: February 13, 2013
I can’t thank you enough for all your help the past few weeks to make this event a success. You don’t know how much this retreat means to these women. You can be proud knowing much of its success was because of your attention to detail. Thanks for your constant checking in and even giving me your cell number. Thank you!
-Cheryl, Non-Profit Organization
Date: February 1, 2013
Our Association has held many events at your facility and plans to hold several events there during 2013. In fact, we made a decision to use your facility whenever we are holding an event only once and, therefore, need a central location. The Holiday Inn and National Conference Center location, right off Exit 8 of the NJ Turnpike, along with abundant free parking, makes your location ideal for the Association.
Everyone on your staff who is involved in planning and implementing our events has always been helpful and ready to offer suggestions to ensure success. It is not unusual to receive compliments from our members on everything associated with the venue: its location and close proximity to the Turnpike, amenities offered by the hotel, food, etc.
Your event planners are familiar with the Association’s needs, and always eager to work with us to make sure all our needs are met.
We will look forward to working with the staff throughout the year and have recommended your facility to others.
Sue, Executive Director, State Association
Date: September 27, 2011
I want to thank you for your timeliness and thorough attention to detail as you arranged our meeting on November 3, 2011. The meeting room was prepared exactly as we had requested, as was the continental breakfast, and lunch in JTs thereafter was very good. The National Conference Center invoice following the meeting was both accurate and promptly provided. I was particularly pleased that the four hotel room charges were also included on the same invoice, allowing for one payment to be rendered to the Holiday Inn. I also appreciate your efforts to assure that Priority Points were awarded for each meeting. I thank you for helping to finalize our 2012 meeting schedule.
Donald F. –General Manager
I would like to thank you for all your attention to make our recent Professional Issues Conference a success. We appreciate your efforts and thorough attention to all the details required for the event. Our company has been a loyal client of the National Conference Center for many years because we are always sure that the food will always be delicious and all the necessities are always available to make our day a success.
Barbara R. — Secretary & Treasurer
We have been coming to the National Conference Center for the past several years and I cannot say enough about the service we get. From the top management to the men who help with our every whim, as well as the dining room staff, everyone treats us like we are family. If anyone has any doubts I would be glad to speak to you. There is not one thing we cannot ask for. We have a large convention every year and we are there for three days. From the time we get there until we leave it is wonderful. Kate takes care of our hotel accommodations, Jason does a wonderful job with the food, and Miguel is ALWAYS around for whatever else we need. They have a WONDERFUL TEAM at the National Conference Center and they will give you 110% – that I can promise you. You will NOT BE SORRY for choosing the National Conference Center of East Windsor.
Date: September 27, 2011
We manage several statewide associations, and have utilized the National Conference Center for numerous professional association events – annual meetings, smaller conferences, and breakfast seminars. Many of our attendees question the use of a “Holiday Inn” type hotel – and we ask them to come and see for themselves. It’s like a hidden meeting gem tucked right off of exit 8.
NCC has never disappointed. The facility is superb. Great location. Wonderful theatre style seating in two venues. Top notch service (we love Miguel whose provided outstanding houseman assistance for years!). Quality food. Nicely appointed and clean rooms. And excellent pricing. We receive many compliments from vendors and very demanding clientele every year.
We have used hotels all across the great State of New Jersey, and return many times every year to the NCC. It’s so much more than a “Holiday Inn.”
Date: August 9, 2011
This particular meeting wasn’t complicated in its organization except that, as it came together on our end, I had to change the set-up a couple of times. Maria and Kate were very helpful and, importantly, responded quickly to our emails or phone messages. I have become very dependent upon Miguel’s expertise in setting up our A/V equipment. His assistance is indispensable. Maria, Kate, Miguel, and the support staff are always both professional and accommodating, which I truly appreciate.